It’s important to ensure that the Autodiscover service is answering requests from clients who can’t get Free/Busy data. To retrieve Free/Busy information from Exchange Server, Outlook needs to be able to access Availability service endpoints, which are defined by the Autodiscover service. 2) Refresh the Outlook Address Book (OAB)ģ) Check if the Autodiscover Service is working: This switch can only be used when Outlook is online. The command switch Outlook.exe /Cleanfreebusy restores Free/Busy data. This issue can usually be fixed by following these steps: 1) Run “Outlook.exe /Cleanfreebusy” When this happens, cells will be filled with diagonally striped lines like the ones below:

Sometimes, the Scheduling Assistant may refuse to provide you with information about an attendee’s availability. The color legend at the bottom is a good reference for the formatting on screen. Vertical bars mark the start and end times of meetings. To open this feature, simply navigate to the Meeting tab, and click on Scheduling Assistant: It basically lets you know if the person you’d like to send an invitation to is already busy or unavailable for your selected date/time range. The Outlook calendar comes with an excellent feature called Scheduling Assistant, also known as Free/Busy. In Outlook, click on File, select Account Settings, and then choose Download Address Book.Ģ) Free/Busy doesn’t work: no info appears To solve this problem, it’s usually sufficient to refresh the locally cached Address Book. One of the steps for setting up a meeting on the Outlook calendar requires you to specify the meeting attendees.ĭuring this process, some users experience problems with finding a particular attendee on the global address list or loading them up for the meeting. Here are some known troubleshooting solutions for Outlook issues.Įxplore our Partner Guide to find out how Sherweb can help your business grow You need to know how to troubleshoot Outlook to fix issues such as calendar appointments not showing up partial or incorrect information appearing on meeting invitations meeting requests being sent, accepted, or declined in an endless loop and many others. Indeed, meetings run everything for a company, from stock shipments to software implementations. Outlook calendar issues are quite common, and they can severely impact the operational efficiency of an organization if left unresolved.

Forwarding calendar invites in outlook