Select “Registration” from the top menu, choose the 20-digit Soft-eLicenser number and click on “Copy Serial Number”. To copy a Soft-eLicenser number, open the eLicenser Control Center (eLCC) which can be found in the “Program Files” (Windows) or “Applications” (Mac) folder. You will be asked to enter your new Soft-eLicenser number. Next, look under My Products, and select a license you wish to reactivate by clicking on the down arrow on the right to see further Details and select the option Software Reactivation. Next time you start the eLicenser Control Center the newly created Soft-eLicenser should be displayed. *Running the eLC Helper will delete an existing Soft-eLicenser and any contained licenses it holds. I find it helpful to run the eLicense Helper: OK, enough complaining, if anyone knows of a work-around I would greatly appreciate the help.You need to create an new Soft-eLicenser in order to reactivate any license you had on a previous Soft-eLicenser before your computer crashed. I have iLok for other programs, and they also have a no-dongle option, the vendor alerts their customer well in advance to them dropping their dough on the software. Well, before learning of the soft option… please INFORM your customers. I would most likely NOT have spent $80 on software only to have to spend another $35 just to use it.

Note to Steinberg, let people KNOW that you’re going to drive them through hoops and trials regarding product licensing ahead of time. When I learned of the soft license option I felt a little less chumped, but even more frustrated when it, of course, didn’t work. Pretty crappy customer service and I think somewhat shady. I must say that I was none too pleased learning that I needed a dongle, for an extra $35 no less, AFTER buying the program. Anyone else had this issue and find a solution? I did file a support ticket, but they made it sound as though they’re inundated with issues and it may be a while before I get an response. The option to download the license key to my computer (Mac/OSX 10.12) does not appear when I drop the license key to Padshop Pro into the license management software.

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